Refund policy

Refund/Return Policy:

Original sales receipt must accompany returns. Please call 913-829-5988 or email us at info@zamourispices.com for a Return Authorization number. Refunds will not be honored without this number.

We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 14 calendar days of the delivery date (after 14 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it.

CERAMIC TAGINES, TANGIAS, & BRAZIERS (MAJMARS) MUST BE RETURNED IN THEIR ORIGINAL PACKAGING. We have special packaging to prevent breakage that exceeds FedEx Standards and we require you to use this to prevent further loss in shipping.

All returns are subject to a 25% restocking fee. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be refunded. 

Customer is responsible for all shipping costs if seller is not at fault.


Elbertai Company
Zamouri Spices
1304 N Woodland St
Olathe, KS 66061
913-829-5988

 

 


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.