Refund & Return Policy

At Zamouri Spices, we take pride in the quality of our products and want you to be happy with your purchase. If something isn't right, please contact us so we can help.

Returns & Exchanges

Returns must be requested within 14 calendar days of delivery.

To request a return, please contact us at info@zamourispices.com or 913-829-5988 to obtain a Return Authorization (RA) number. Please include your order number or proof of purchase.

Returns sent without prior authorization may not be accepted.

To qualify for a standard return:

• Items must be unused, undamaged, and in their original packaging.

• Food products must be unopened, with their original seals intact.

• Special orders and custom orders are not eligible for standard returns.

• Return requests must be initiated within 14 calendar days of delivery.

After 14 days, exchanges or store credit may be offered at our discretion.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If anything arrives damaged, defective, or incorrect, contact us promptly.

Email info@zamourispices.com with your order number, a description of the issue, and photographs when possible.

We will evaluate the issue and arrange an appropriate resolution, which may include a replacement, refund, or store credit as agreed with you.

You will not be charged return shipping or restocking fees for items damaged in transit, defective products, or items shipped incorrectly by Zamouri Spices.

Please do not discard damaged merchandise or packaging until we have reviewed your claim and advised you.

Ceramic Tagines, Tangias & Braziers (Majmars)

Our ceramic products are carefully packaged to minimize damage during shipping.

Authorized returns of ceramic items must use their original protective packaging or equivalent packaging approved by Zamouri Spices.

Please contact us before returning any ceramic item so we can provide appropriate instructions.

Return Shipping & Restocking Fees

For standard returns where Zamouri Spices is not at fault:

• Customers are responsible for return shipping costs.

• A restocking fee of up to 25% may apply to eligible returns. Any applicable fee will be disclosed before the return is authorized.

• Original shipping charges are nonrefundable unless the return results from our error or otherwise required by law.

Refunds

Once an authorized return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, less any previously disclosed applicable fees. Processing times may vary depending on your payment provider.

Contact Us

Zamouri Spices
Elbertai Company LLC
Email: info@zamourispices.com
Phone: 913-829-5988

Please contact us for a Return Authorization number and return shipping instructions before sending merchandise.

This policy does not limit any rights available under applicable consumer-protection laws.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.